How do I register as a student on the platform?
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To register, click on 'Login' and then 'Register Account'. You will need your official Student ID (UID) provided by your school. Fill in your details, select your school name, and submit the form.
How do I activate my account after registration?
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After registration, check your registered email for an activation link. Clicking this link verifies your identity and activates your account. If you don't see it, check your spam folder or contact school IT.
Can I purchase school supplies without logging in?
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No. Since the platform offers school-specific items at institutional rates, you must log in to ensure you are viewing the correct inventory for your grade and school branch.
Where will my ordered products be delivered?
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For security and logistics efficiency, all student orders are delivered directly to your respective school premises. You will be notified via SMS/Email once your package is ready for collection at the school office.
What is the return or refund policy for students?
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As items like uniforms and books are specific to student requirements, returns are generally not accepted unless the item is damaged or the wrong size was delivered. Please contact support within 24 hours of collection.
How can I track my order status?
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Once logged in, navigate to 'My Orders' in your profile. You can see whether your order is 'Processing', 'In Transit to School', or 'Ready for Collection'.
I forgot my password. How do I recover it?
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Use the 'Forgot Password' link on the login page. Enter your registered email, and we will send you a secure link to reset your password credentials.
How does the credit-based ordering system work?
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Authorized school representatives can place bulk orders for school inventory without immediate payment. The platform logs these as credit transactions against the school's account.
When and how does the billing cycle work?
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Bills are generated on a monthly basis. All credit orders placed during the month are consolidated into a single institutional invoice sent to the school administration.
What are the available payment modes for schools?
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Schools can settle invoices via Bank Transfer (NEFT/RTGS), Corporate Credit Cards, or Institutional Cheques. Payment details are provided on the monthly invoice.
How can we track bulk procurement orders?
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The School Dashboard provides a 'Procurement Tracker' showing the status of all vendor deliveries, including partial fulfillments and expected delivery dates.
Can we manage multiple branches from one account?
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Yes. Group administrators can have access to multiple branch dashboards to monitor procurement and student ordering across all North Point locations.
How do we add new students to the platform?
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Students typically register themselves using their UID. However, school admins can bulk-upload student lists via the 'Member Management' section to pre-verify accounts.
How are disputes with vendors handled?
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If a delivery is subpar or incorrect, schools can 'Raise a Dispute' directly from the order page. Our platform mediators will review the case and coordinate with the vendor for resolution.
How do I upload new products to the catalog?
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Log in to the Vendor Portal and use the 'Add Product' tool. You must specify the school branch, grade level, and category for each item to ensure correct mapping.
What is the product approval process?
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Every product uploaded by a vendor is reviewed by the North Point Quality Control team. Approval usually takes 24-48 hours. Once approved, the item goes live on the student and school portals.
Who is responsible for delivery to the schools?
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Vendors are responsible for delivering goods directly to the school addresses specified in the purchase order. Our platform handles the notifications and collection tracking.
When do vendors receive payouts for student orders?
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Payouts for student-paid orders are processed weekly, minus the platform commission. For school credit orders, payouts are triggered once the school settles the monthly invoice.
How can I bid for exclusive school contracts?
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Keep an eye on the 'Institutional Tenders' section in your vendor dashboard. Schools frequently post bulk requirements for bidding.
What are the quality standards for products?
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All items must meet North Point's institutional standards. Uniforms must use approved fabrics, and books must be of the latest curriculum editions. Random quality audits are performed regularly.
How do I update stock levels for active products?
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You can manage inventory in real-time through the 'Inventory Management' tab. It is crucial to keep stock updated to prevent student orders for out-of-stock items.
