Refund Policy
At North Point Eduvision, customer satisfaction is important to us. Refund eligibility depends on product category, vendor policy, and the nature of the issue reported.
Refunds may be considered under the following circumstances:
Damaged product received
Wrong product delivered
Missing items
Product substantially different from description
Order cancellation approved under policy terms
Product out of stock after payment
Refund Request Timeline
Customers must raise refund requests within 48 hours to 7 days of delivery depending on the product category and vendor policy.
Refund Review
Refund requests are reviewed after:
Issue verification
Supporting images/videos
Vendor confirmation where applicable
Refund Timeline
Approved refunds are generally processed within:
5–10 business days
to the original payment method.
Banking timelines may vary depending on payment providers and financial institutions.
Non-Refundable Situations
Refunds may not be applicable for:
Used products
Damaged products due to customer misuse
Size issues where exchange options exist
Customised or altered uniform items
Requests raised beyond policy timelines
Minor colour or design variations
North Point Eduvision reserves the right to approve or reject refund requests after verification.
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RETURN POLICY
Return Policy
North Point Eduvision facilitates returns subject to vendor-specific eligibility and product condition.
Eligible Returns
Returns may be accepted if:
Product is damaged
Wrong item received
Defective item delivered
Product materially differs from listing description
Return Conditions
Returned products must:
Be unused and unwashed
Include original tags and packaging
Include invoice or proof of purchase
Be returned in resalable condition
Products failing these conditions may be rejected.
Return Window
Return requests must generally be initiated within:
3–7 days of delivery
unless otherwise specified on the product page.
Return Pickup
Depending on location and logistics availability:
Reverse pickup may be arranged, or
Customer may be requested to self-ship.
Where self-shipping is approved, eligible shipping reimbursement may be considered upon review.
Inspection
Returned products undergo inspection before return approval or refund processing.
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Cancellation Policy
Customers may request cancellation of orders before dispatch.
Customer Cancellation
Orders may be cancelled if:
Product has not yet been shipped
Vendor dispatch process has not begun
Once shipped, cancellation requests may no longer be accepted and return policies shall apply instead.
Vendor or Platform Cancellation
North Point Eduvision or its vendors reserve the right to cancel orders due to:
Product unavailability
Pricing or technical errors
Suspected fraudulent transactions
Delivery serviceability limitations
Compliance or operational reasons
Where cancellation occurs after payment, eligible refunds shall be processed to the original payment method.
Refund after Cancellation
Approved cancellations are usually refunded within:
5–10 business days
subject to banking timelines.
